Vulnerability Disclosure Program

1. Introduction

Handrails welcomes feedback from security researchers and the general public to help improve our security. If you believe you have discovered a vulnerability, privacy issue, exposed data, or other security issues in any of our assets, we want to hear from you. This policy outlines steps for reporting vulnerabilities to us, what we expect, and what you can expect from us.

2. Systems in Scope

• The www.handrails.ai and app.handrails.ai websites and infrastructure
• Any public (internet-facing) infrastructure owned and operated by Handrails
  • e.g. CDN, firewalls, NAT gateways, S3 buckets
• SSO vulnerabilities (both Handrails as IdP into third-party systems and vice versa)

3. Out-of-Scope

• Attacks that are likely to degrade the Handrails service including:
  • Denial of Service (DoS or Distributed DoS) attacks
  • Brute force attacks
  • Spam
• Attacks that are likely to corrupt or encrypt Handrails data
• Social engineering or phishing attacks against Handrails employees or customers
• Reports on non-compliance with best practices where no explicit vulnerability has been identified

4. Official Communication Channel

Contact us via email (security@handrails.ai) with a detailed report of the potential vulnerability.

The email should include as much of the following information as possible:

• Your name and contact information
• The type of vulnerability
• Which system(s) are affected
• Step by step instructions for reproducing
• Screenshots and/or other evidence of the vulnerability

If the report contains sensitive or confidential information then please encrypt it with our PGP key:

5. Disclosure Policy

Due to the sensitive nature of our data and our commitment to our customers' privacy we do not permit public disclosures under any circumstances.

6. Rewards

Handrails does not currently offer rewards to vulnerability reporters. Check back for updates though as this is under review and has the potential to change.

7. Expectations

When working with us according to this policy, you can expect us to:

• Extend Safe Harbor for your vulnerability research that is related to this policy;
• Work with you to understand and validate your report, including a timely initial response to the submission; and
• Work to remediate discovered vulnerabilities in a timely manner

8. Ground Rules

To encourage vulnerability research and to avoid any confusion between good-faith hacking and malicious attack, we ask that you:

• Play by the rules. This includes following this policy, as well as any other relevant agreements. If there is any inconsistency between this policy and any other relevant terms, the terms of this policy will prevail;
• Report any vulnerability you’ve discovered promptly;
• Avoid violating the privacy of others, disrupting our systems, destroying data, and/or harming user experience;
• Use only the Official Channels to discuss vulnerability information with us;
• Keep the details of any discovered vulnerabilities confidential until they are fixed, according to the Disclosure Policy;
• Perform testing only on in-scope systems, and respect systems and activities which are out-of-scope;
• If a vulnerability provides unintended access to data: Limit the amount of data you access to the minimum required for effectively demonstrating a Proof of Concept; and cease testing and submit a report immediately if you encounter any user data during testing, such as Personally Identifiable Information (PII), Personal Healthcare Information (PHI), credit card data, or proprietary information;
• You should only interact with test accounts you own or with explicit permission from the account holder; and
• Do not engage in extortion.

9. Safe Harbor

When conducting vulnerability research according to this policy, we consider this research to be:

• Authorized in accordance with the Computer Fraud and Abuse Act (CFAA) (and/or similar state laws), and we will not initiate or support legal action against you for accidental, good faith violations of this policy;
• Exempt from the Digital Millennium Copyright Act (DMCA), and we will not bring a claim against you for circumvention of technology controls;
• Exempt from restrictions in our Terms & Conditions that would interfere with conducting security research, and we waive those restrictions on a limited basis for work done under this policy; and
• Lawful, helpful to the overall security of the Internet, and conducted in good faith.

You are expected, as always, to comply with all applicable laws.

If at any time you have concerns or are uncertain whether your security research is consistent with this policy, please submit a report through one of our Official Channels before going any further.