Stress-test your SOPs before they fail in real life.
Standard Operating Procedures (SOPs) don't fail in a conference room. They fail at 2am when the on-call engineer is tired, the runbook is two versions old, and the DBA it tells you to page left in April.
Upload your SOP, run a live test, walk away with actionable gaps and fixes.
Where your SOPs quietly fall apart.
SOPs drift silently
The SOP says ping the DBA in #infra. The DBA left in April. The script in step 5 was retired in Q1. Only an exercise catches it before an incident does.
Nobody reads them until 2am
An annual read-through in a meeting is not a test. A live session forces the team to follow the document, in sequence, on a clock, under pressure.
Decisions without DRIs
Who calls the CEO? Who talks to customers? Who approves the rollback? SOPs that don't name the Directly Responsible Individual (DRI) fall apart in the first fifteen minutes of a real event.
Well-tested SOPs reduce chaos when incidents happen.
Smaller blast radius, faster recovery
A rehearsed on-call contains the situation in hours, not days. Less data exposed, fewer customers affected, fewer regulator clocks running in parallel.
Lower cost when something goes wrong
Insurance claims, legal fees, regulatory penalties and company interruption all scale with how long the situation runs unchecked. A working SOP keeps all four lines smaller.
Confidence under pressure
When teams have practiced the process beforehand, they act faster, communicate better and reduce operational chaos during incidents.
Read it once, or rehearse it under fire.
The standard practice · Annual SOP review
- Read-through in a meeting, signed off as complete
- Steps walked discursively, not in sequence under pressure
- Stale owners, retired commands and dead links can sit unnoticed
- Updates often land months after the review
With Handrails · Live SOP test
- Scenario built around the decisions inside your SOP
- On-call team walks each step on the clock
- Every stale owner, broken link and dead phone number surfaces
- A prioritized SOP remediation list delivered before the session ends
Your SOPs, under real conditions.
On-call & incident runbooks
The 2am SOP. We test whether it actually names owners, escalation paths and decision points under pressure.
Data-breach response SOPs
Regulator clocks, customer comms, legal triggers, evidence preservation. The SOP either holds the sequence or it doesn't.
Recall & supply-chain SOPs
Product recall, supplier failure, logistics disruption. The order of calls matters.
Payment, fraud & ops SOPs
Outages, fraud pattern detected, disputed transaction spikes. Run the SOP and see what's missing.
The clauses behind operational SOPs.
Boards and business leaders are expected to oversee whether operational controls are tested, maintained and functioning under pressure.
Operating procedures for information processing facilities must be documented and made available to personnel who need them. Procedures must be reviewed and updated when operations or systems change.
The entity authorises, designs, develops, configures, documents, tests, approves and implements changes to infrastructure, data, software and procedures to meet its objectives.
Incident response plans and procedures must be established, communicated and tested. Lessons learned must feed back into the procedures themselves.
Your SOP. Live fire. Under 60 minutes.
Holly reads your SOP
Upload or paste your SOP. Holly parses the owners, steps and decision points, then writes a scenario that forces your team to walk them in order, on a clock.
On-call and leads, step-by-step
Holly runs the incident live over video. At every decision point, she names a participant and asks what they'd do, surfacing the gaps between the document and reality.
A list of SOP edits, ready to merge
Each gap becomes a specific change. Owner is stale. Step is out of order. Decision has no DRI. Paste them straight into the next revision.
A redline, not a pep talk.
Edits ready to drop into the next version
Each gap from the session becomes a specific change to the SOP. Section, current wording, suggested edit, named owner.
Decision audit trail
Timestamped transcript of what your on-call actually did at each step. A record future reviewers can trust.
Gap register by section
Each gap mapped to the section of the SOP where it surfaced, with severity and suggested owner.
Tested-SOP evidence
Audit-ready proof the SOP has been walked end-to-end. Filed straight into your ISO, SOC 2 or internal audit folder.
Good fit if you...
Ship an SOP that actually survives 2am.
Upload the SOP. Book a sixty-minute session. Merge the fixes the same week.